Understanding the PDFians Privacy Policy-Your Data, Our Commitment

This Privacy Policy describes how PDFians.com (“we,” “us,” or “our”) collects, uses, processes, discloses, and protects your information when you visit and use our website, PDFians.com (the “Service”). We are committed to protecting your privacy and complying with applicable data protection laws globally, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and the UK, the California Consumer Privacy Act (CCPA) for California residents, and relevant laws in Pakistan, such as the Prevention of Electronic Crimes Act (PECA) 2016.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person (data subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
Cookies: Small files stored on your device (computer or mobile device).
Data Controller: The natural or legal person who (alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
Data Processor (or Service Provider): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject: Any living individual who is the subject of Personal Data.
User: The individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

2. Principles of Data Processing

We adhere to the following principles when processing your Personal Data:

Lawfulness, fairness, and transparency: Data is processed lawfully, fairly, and in a transparent manner.
Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Data minimization: Data collected is adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
Accuracy: Data is accurate and, where necessary, kept up to date.
Storage limitation: Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Integrity and confidentiality: Data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

3. Information We Collect

a. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). The types of Personal Data we collect may include:

Email address: pdfians@gmail.com
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City, Country
Payment information (processed securely by third-party payment processors)
User-generated content (e.g., comments, feedback, files uploaded for PDF processing)

b. Usage Data
We automatically collect information sent by your browser whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This may include:

Your computer’s Internet Protocol address (e.g., IP address)
Browser type and version
The pages of our Service that you visit
The time and date of your visit
The time spent on those pages
Unique device identifiers
Other diagnostic data
Referring/exit pages
Clickstream data

c. Tracking & Cookies Data
We use cookies and similar tracking technologies (web beacons, tags, scripts) to track activity on our Service and store certain information. Cookies are small data files that may include an anonymous unique identifier.

Session Cookies: To operate our Service.
Preference Cookies: To remember your preferences and various settings.
Security Cookies: For security purposes.
Analytics Cookies: To understand how our Service is used and to improve it.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Legal Basis for Processing Personal Data (GDPR/UK GDPR)

We process your Personal Data under the following legal bases:

Performance of a contract: The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing our PDF services).
Legal obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, compliance with PECA 2016).
Legitimate interests: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permissible).
Consent: You have given your explicit consent for us to process your Personal Data for one or more specific purposes (e.g., for certain types of marketing communications). You have the right to withdraw your consent at any time.

5. How We Use Your Data

PDFians.com uses the collected data for various purposes:

To provide and maintain our Service: Ensuring the functionality of our website and services, including processing your PDF conversion/editing requests.
To manage your account: To manage your registration as a user of the Service and provide you with access to different functionalities.
To communicate with you: To send you updates, security alerts, and other administrative messages related to the Service.
To provide customer support: To respond to your inquiries and address your issues.
To improve our Service: To analyze usage data, troubleshoot, and enhance the functionality and user experience.
To monitor the usage of our Service: To detect and prevent technical issues and malicious activities.
To fulfill any other purpose for which you provide it: For example, processing your feedback or specific requests.
To carry out our obligations and enforce our rights: Arising from any contracts entered into between you and us, including for billing and collection.
To provide you with marketing communications: To send you newsletters, special offers, and information about goods, services, and events similar to those you have already purchased or inquired about, provided you have consented or where we have a legitimate interest to do so and always offering an opt-out.
For business transfers: In case of a merger, acquisition, or asset sale.
For legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements if applicable.

6. Retention of Data

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws like PECA 2016 or tax regulations).
We will retain and use your Personal Data to resolve disputes and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Pakistan or the EEA/UK and choose to provide information to us, please note that we transfer data to Pakistan and process it there.

For transfers of Personal Data originating from the EEA or UK to countries not deemed to provide an adequate level of data protection by the European Commission or the UK government, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Disclosure of Data

We may disclose your Personal Data in the following circumstances:

With Service Providers: We may share your Personal Data with third-party Service Providers who perform services on our behalf (e.g., web hosting, data analysis, payment processing, marketing, customer support). These Service Providers are obligated to protect your data and are prohibited from using it for any other purpose.
For business transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
For legal obligations and law enforcement: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), including compliance with PECA 2016 in Pakistan or other international legal processes.
To protect our rights: We may disclose your data if we believe such action is necessary to protect and defend the rights, property, or safety of PDFians.com, our users, or the public.
With your consent: We may disclose your Personal Data for any other purpose with your explicit consent.
To affiliates and subsidiaries: For business operations and service delivery.

9. Security of Data

The security of your Personal Data is paramount to us. We implement appropriate technical and organizational measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security audits.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your Personal Data:

a. For GDPR/UK GDPR Data Subjects (EEA and UK residents):

The right to access: You have the right to request copies of your Personal Data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure (“right to be forgotten”): You have the right to request that we erase your Personal Data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

b. For CCPA Data Subjects (California Residents):

The right to know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
The right to delete: You have the right to request the deletion of your personal information collected by us, subject to certain exceptions.
The right to opt-out of sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
The right to non-discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

c. For Pakistani Data Subjects (Under PECA 2016 and other relevant laws):

While Pakistan’s data protection landscape is still developing, PECA 2016 addresses aspects of data privacy and security. You may have rights concerning:

Security of your data: Protection against unauthorized access or disclosure.
Right to rectify: To correct inaccurate information held about you.
Right to erasure/deletion: Under certain circumstances, particularly if data is unlawfully collected or processed.
Right to seek legal remedy: For unauthorized data processing or breaches.

To exercise any of these rights, please contact us at pdfians@gmail.com. We will respond to your request within the timeframe required by applicable law (e.g., one month for GDPR/UK GDPR, 45 days for CCPA), or as soon as practicable. We may need to verify your identity before fulfilling your request.

11. Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties include:

Hosting providers: To host our website and data.
Analytics providers: Such as Google Analytics, to track and report website traffic (see their privacy policies for more information).
Payment processors: To handle secure payment transactions (e.g., Stripe, PayPal). We do not store your full payment card details.
Cloud storage providers: For secure storage of your data, including uploaded files during processing.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that our service providers adhere to appropriate data protection standards and implement adequate security measures.

12. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children’s Privacy

Our Service is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us at pdfians@gmail.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. We may also notify you via email (to pdfians@gmail.com or other emails you provide) or a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, your data protection rights, or if you wish to make a complaint, please contact us:

By email: pdfians@gmail.com
By visiting this page on our website: PDFians